Associate Director, Coaching
Merit America
Full-time
Remote
Role Overview
The primary mission of the Associate Director, Coaching is to ensure a high-quality, consistent, and data-informed learner experience by developing and leading a team of Coaches while driving operational excellence across assigned cohorts.
The Associate Director, Coaching will report directly to the Managing Director of Coaching and works primarily with the Program, Data, Design, Growth/Admissions, and Employer Partnerships teams across Merit America.
Responsibilities
The responsibilities of the Associate Director will include, but are not limited to, the following:
People Leadership & Team Development (50%):
Supervise, coach, and develop a team of 10+ Coaches, fostering belonging, performance, and alignment with Merit America's mission.
Lead hiring, onboarding, and ongoing professional development for Coaches.
Conduct regular 1:1s and performance conversations, setting clear expectations and supporting growth.
Monitor Coach and learner data to identify training needs and guide targeted coaching.
Foster a team culture rooted in accountability, inclusivity, and continuous improvement through regular team meetings, recognition of experimentation, and transparent communication
Identify and amplify coaching best practices across teams and cohorts.
Operational Execution & Learner Experience (35%)
Oversee assigned cohorts to ensure operational consistency and high-quality execution of the Merit America model.
Use program dashboards/data to monitor learner progress, engagement, and milestones, intervening proactively.
Develop and implement engagement strategies, manage learner communications, and lead escalation resolution for at-risk learners
Standardize coaching practices and ensure alignment to curriculum expectations and coaching protocols.
Partner with Program Design to surface insights, pilot improvements, and refine curriculum.
Ensure Coaches effectively track outcomes, document learner stories, and verify achievements through regular quality checks
Ensure smooth coordination across scheduling, staffing, and learner communication workflows.
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