Manager, Coaching Excellence
DraftKings, Inc.
Full-time
Massachusetts
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Coaching Excellence Manager at DraftKings, you will design and lead scalable coaching systems that elevate performance across our Customer Experience, Risk, and VIP teams. You will combine analytics, storytelling, and change management to create coaching playbooks, facilitate high-energy workshops, and introduce AI-enhanced programs that drive measurable impact. This role is ideal for a consultative leader who builds systems rather than one-off solutions, influences across teams, and thrives on shaping how our leaders learn and coach every day.
What You’ll Do
Lead cross-vertical coaching programs that establish consistent standards and best practices across DraftKings’ frontline and partner teams.
Strengthen the quality of coaching by refining frameworks, improving calibration health, and building a culture centered on feedback and development.
Design and scale AI-powered coaching initiatives with prompt libraries, workflows, and guardrails that deliver measurable performance outcomes.
Facilitate learning experiences for Team Leads and Managers that connect data, practice, and real-world application through reusable playbooks and toolkits.
Create clear, data-driven narratives and executive-ready presentations that link coaching maturity to key business results.
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